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| Login
and Registration Issues |
Why can't
I log in?
Have you registered? Seriously,
you must register in order to
log in. Have you been banned from
the board? (A message will be
displayed if you have.) If so,
you should contact the webmaster
or board administrator to find
out why. If you have registered
and are not banned and you still
cannot log in then check and double-check
your username and password. Usually
this is the problem; if not, contact
the board administrator -- they
may have incorrect configuration
settings for the board.
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Why
do I need to register at all?
You may not have to -- it is
up to the administrator of the
board as to whether you need
to register in order to post
messages. However, registration
will give you access to additional
features not available to guest
users such as definable avatar
images, private messaging, emailing
to fellow users, usergroup subscription,
etc. It only takes a few minutes
to register so it is recommended
you do so.
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Why
do I get logged off automatically?
If you do not check the Log me
in automatically box when you
log in, the board will only keep
you logged in for a preset time.
This prevents misuse of your account
by anyone else. To stay logged
in, check the box during login.
This is not recommended if you
access the board from a shared
computer, e.g. library, internet
cafe, university cluster, etc.
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How
do I prevent my username from
appearing in the online user listings?
In your profile you will find
an option Hide your online status;
if you switch this on you'll only
appear to board administrators
or to yourself. You will be counted
as a hidden user.
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I've
lost my password!
Don't panic! While your password
cannot be retrieved it can be
reset. To do this go to the login
page and click I've forgotten
my password. Follow the instructions
and you should be back online
in no time.
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I
registered but cannot log in!
First check that you are entering
the correct username and password.
If they are okay then one of two
things may have happened: if COPPA
support is enabled and you clicked
the I am under 13 years old link
while registering then you will
have to follow the instructions
you received. If this is not the
case then maybe your account need
activating. Some boards will require
all new registrations be activated,
either by yourself or by the administrator
before you can log on. When you
registered it would have told
you whether activation was required.
If you were sent an email then
follow the instructions; if you
did not receive the email then
check that your email address
is valid. One reason activation
is used is to reduce the possibility
of rogue users abusing the board
anonymously. If you are sure the
email address you used is valid
then try contacting the board
administrator.
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I
registered in the past but cannot
log in anymore!
The most likely reasons for this
are: you entered an incorrect
username or password (check the
email you were sent when you first
registered) or the administrator
has deleted your account for some
reason. If it is the latter case
then perhaps you did not post
anything? It is usual for boards
to periodically remove users who
have not posted anything so as
to reduce the size of the database.
Try registering again and get
involved in discussions.
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| User
Preferences and settings |
How do I change
my settings?
All your settings (if you are registered)
are stored in the database. To alter
them click the Profile link (generally
shown at the top of pages but this may
not be the case). This will allow you
to change all your settings.
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The
times are not correct!
The times are almost certainly correct;
however, what you may be seeing are
times displayed in a timezone different
from the one you are in. If this is
the case, you should change your profile
setting for the timezone to match
your particular area, e.g. London,
Paris, New York, Sydney, etc. Please
note that changing the timezone, like
most settings, can only be done by
registered users. So if you are not
registered, this is a good time to
do so, if you pardon the pun!
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I
changed the timezone and the time is
still wrong!
If you are sure you have set the timezone
correctly and the time is still different,
the most likely answer is daylight savings
time (or summer time as it is known
in the UK and other places). The board
is not designed to handle the changeovers
between standard and daylight time so
during summer months the time may be
an hour different from the real local
time.
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My
language is not in the list!
The most likely reasons for this are
either the administrator did not install
your language or someone has not translated
this board into your language. Try asking
the board administrator if they can
install the language pack you need or
if it does not exist, please feel free
to create a new translation. More information
can be found at the phpBB Group website
(see link at bottom of pages)
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How
do I show an image below my username?
There may be two images below a username
when viewing posts. The first is an
image associated with your rank; generally
these take the form of stars or blocks
indicating how many posts you have made
or your status on the forums. Below
this may be a larger image known as
an avatar; this is generally unique
or personal to each user. It is up to
the board administrator to enable avatars
and they have a choice over the way
in which avatars can be made available.
If you are unable to use avatars then
this is the decision of the board admin
and you should ask them their reasons
(we're sure they'll be good!)
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How
do I change my rank?
In general you cannot directly change
the wording of any rank (ranks appear
below your username in topics and on
your profile depending on the style
used). Most boards use ranks to indicate
the number of posts you have made and
to identify certain users. For example,
moderators and administrators may have
a special rank. Please do not abuse
the board by posting unnecessarily just
to increase your rank -- you will probably
find the moderator or administrator
will simply lower your post count.
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When
I click the email link for a user it
asks me to log in.
Sorry, but only registered users can
send email to people via the built-in
email form (if the admin has enabled
this feature). This is to prevent malicious
use of the email system by anonymous
users.
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| Posting
Issues |
How do I post
a topic in a forum?
Easy -- click the relevant button on
either the forum or topic screens. You
may need to register before you can
post a message. The facilities available
to you are listed at the bottom of the
forum and topic screens (the You can
post new topics, You can vote in polls,
etc. list)
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How
do I edit or delete a post?
Unless you are the board admin or
forum moderator you can only edit
or delete your own posts. You can
edit a post (sometimes for only a
limited time after it was made) by
clicking the edit button for the relevant
post. If someone has already replied
to the post, you will find a small
piece of text output below the post
when you return to the topic that
lists the number of times you edited
it. This will only appear if no one
has replied; it also will not appear
if moderators or administrators edit
the post (they should leave a message
saying what they altered and why).
Please note that normal users cannot
delete a post once someone has replied.
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How
do I add a signature to my post?
To add a signature to a post you must
first create one; this is done via your
profile. Once created you can check
the Add Signature box on the posting
form to add your signature. You can
also add a signature by default to all
your posts by checking the appropriate
radio box in your profile. You can still
prevent a signature being added to individual
posts by un-checking the add signature
box on the posting form.
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How
do I create a poll?
Creating a poll is easy -- when you
post a new topic (or edit the first
post of a topic, if you have permission)
you should see a Add Poll form below
the main posting box. If you cannot
see this then you probably do not have
rights to create polls. You should enter
a title for the poll and then at least
two options -- to set an option type
in the poll question and click the Add
option button. You can also set a time
limit for the poll, 0 being an infinite
amount. There will be a limit to the
number of options you can list, which
is set by the board administrator
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How
do I edit or delete a poll?
As with posts, polls can only be edited
by the original poster, a moderator,
or board administrator. To edit a poll,
click the first post in the topic, which
always has the poll associated with
it. If no one has cast a vote then users
can delete the poll or edit any poll
option. However, if people have already
placed votes only moderators or administrators
can edit or delete it; this is to prevent
people rigging polls by changing options
mid-way through a poll
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Why
can't I access a forum?
Some forums may be limited to certain
users or groups. To view, read, post,
etc. you may need special authorization
which only the forum moderator and board
administrator can grant, so you should
contact them.
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Why
can't I vote in polls?
Only registered users can vote in polls
so as to prevent spoofing of results.
If you have registered and still cannot
vote then you probably do not have appropriate
access rights.
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| Formatting
and Topic Types |
What
is BBCode?
BBCode is a special implementation of
HTML. Whether you can use BBCode is
determined by the administrator. You
can also disable it on a per post basis
from the posting form. BBCode itself
is similar in style to HTML: tags are
enclosed in square braces [ and ] rather
than < and > and it offers greater
control over what and how something
is displayed. For more information on
BBCode see the guide which can be accessed
from the posting page.
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Can I use HTML?
That depends on whether the administrator
allows you to; they have complete
control over it. If you are allowed
to use it, you will probably find
only certain tags work. This is a
safety feature to prevent people from
abusing the board by using tags which
may destroy the layout or cause other
problems. If HTML is enabled you can
disable it on a per post basis from
the posting form.
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What
are Smileys?
Smileys, or Emoticons, are small graphical
images which can be used to express
some feeling using a short code, e.g.
:) means happy, :( means sad. The full
list of emoticons can be seen via the
posting form. Try not to overuse smileys,
though, as they can quickly render a
post unreadable and a moderator may
decide to edit them out or remove the
post altogether.
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Can I post Images?
Images can indeed be shown in your posts.
However, there is no facility at present
for uploading images directly to this
board. Therefore you must link to an
image stored on a publicly accessible
web server, e.g. http://www.some-unknown-place.net/my-picture.gif.
You cannot link to pictures stored on
your own PC (unless it is a publicly
accessible server) nor to images stored
behind authentication mechanisms such
as Hotmail or Yahoo mailboxes, password-protected
sites, etc. To display the image use
either the BBCode [img] tag or appropriate
HTML (if allowed).
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What are Announcements?
Announcements often contain important
information and you should read them
as soon as possible. Announcements appear
at the top of every page in the forum
to which they are posted. Whether or
not you can post an announcement depends
on the permissions required, which are
set by the administrator.
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What
are Sticky topics?
Sticky topics appear below any announcements
in viewforum and only on the first page.
They are often quite important so you
should read them where possible. As
with announcements the board administrator
determines what permissions are required
to post sticky topics in each forum.
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What
are Locked topics?
Locked topics are set this way by either
the forum moderator or board administrator.
You cannot reply to locked topics and
any poll contained inside is automatically
ended. Topics may be locked for many
reasons.
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| User
Levels and Groups |
What are Administrators?
Administrators are people assigned the
highest level of control over the entire
board. These people can control all
facets of board operation which include
setting permissions, banning users,
creating usergroups or moderators, etc.
They also have full moderator capabilities
in all the forums.
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| What
are Moderators?
Moderators are individuals (or groups
of individuals) whose job it is to
look after the running of the forums
from day to day. They have the power
to edit or delete posts and lock,
unlock, move, delete and split topics
in the forum they moderate. Generally
moderators are there to prevent people
going off-topic or posting abusive
or offensive material.
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What
are Usergroups?
Usergroups are a way in which board
administrators can group users. Each
user can belong to several groups (this
differs from most other boards) and
each group can be assigned individual
access rights. This makes it easy for
administrators to set up several users
as moderators of a forum, or to give
them access to a private forum, etc.
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How do I join a Usergroup?
To join a usergroup click the usergroup
link on the page header (dependent on
template design) and you can then view
all usergroups. Not all groups are open
access -- some are closed and some may
even have hidden memberships. If the
board is open then you can request to
join it by clicking the appropriate
button. The user group moderator will
need to approve your request; they may
ask why you want to join the group.
Please do not pester a group moderator
if they turn your request down -- they
will have their reasons.
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How
do I become a Usergroup Moderator?
Usergroups are initially created by
the board administrator who also assigns
a board moderator. If you are interested
in creating a usergroup then your first
point of contact should be the administrator,
so try dropping them a private message.
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Private
Messaging |
I
cannot send private messages!
There are three reasons for this; you
are not registered and/or not logged
on, the board administrator has disabled
private messaging for the entire board,
or the board administrator has prevented
you individually from sending messages.
If it is the latter case you should
try asking the administrator why.
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I
keep getting unwanted private messages!
In the future we will be adding an ignore
list to the private messaging system.
For now, though, if you keep receiving
unwanted private messages from someone,
inform the board administrator -- they
have the power to prevent a user from
sending private messages at all.
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I
have received a spamming or abusive
email from someone on this board!
We are sorry to hear that. The email
form feature of this board includes
safeguards to try to track users who
send such posts. You should email the
board administrator with a full copy
of the email you received and it is
very important this include the headers
(these list details of the user that
sent the email). They can then take
action.
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| phpBB
2 Issues |
Who wrote this
bulletin board?
This software (in its unmodified form)
is produced, released and is copyrighted
phpBB Group. It is made available under
the GNU General Public License and may
be freely distributed; see link for
more details
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| Why
isn't X feature available?
This software was written by and licensed
through phpBB Group. If you believe
a feature needs to be added then please
visit the phpbb.com website and see
what the phpBB Group has to say. Please
do not post feature requests to the
board at phpbb.com, as the Group uses
sourceforge to handle tasking of new
features. Please read through the
forums and see what, if any, our position
may already be for features and then
follow the procedure given there.
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Whom
do I contact about abusive and/or legal
matters related to this board?
You should contact the administrator
of this board. If you cannot find who
that is, you should first contact one
of the forum moderators and ask them
who you should in turn contact. If still
get no response you should contact the
owner of the domain (do a whois lookup)
or, if this is running on a free service
(e.g. yahoo, free.fr, f2s.com, etc.),
the management or abuse department of
that service. Please note that phpBB
Group has absolutely no control and
cannot in any way be held liable over
how, where or by whom this board is
used. It is absolutely pointless contacting
phpBB Group in relation to any legal
(cease and desist, liable, defamatory
comment, etc.) matter not directly related
to the phpbb.com website or the discrete
software of phpBB itself. If you do
email phpBB Group about any third party
use of this software then you should
expect a terse response or no response
at all.
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