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The overwhelming success of the iPod is adequate proof that consumers
want to "carry" their choice of music. And although cellphones with
built-in FM recievers have been popular for some time, it is the
launch of iPod based cellphones (starting with the recent "RokR"
launched by Motorola), that is a signal to the mobile industry.
It is also worth noting that in Korea (a.k.a. "Land of Advanced
Mobile Phones"), mobile operators already offer mobile music service.
All this points to the emerging mobile medium - comparable to cable
TV, which started as a content distribution channel, but is expected
to evolve into a completely new (digital) medium. Other related
developments like mobile television and I.P. television along with
standards like UMA & VOWLAN hold the promise of convergence - which
will create a mobile medium in the near future.
Market
Dynamics
Voice is still the bread-winner of mobile operators. But there are
indications that revenues from voice are / will be under pressure.
(Due to slow growth rates of new subscriptions, lower tariffs and
lower ARPU - average revenue per user). While growth rate problems
may still not be applicable for developing regions (like India &
China), it's a matter of time before they "catch up".
Technology combined with dynamic market forces is responsible for
introducing rapid changes in the mobile market. The value chain
has expanded from mere voice / data to content. And the advent of
the mobile medium may restrict the role of mobile operators to data
transportation.
Fixed-line telecom business model is migrating from voice-based
revenue to broadband services & further to multimedia services.
Since cellphones have essentially muscled into the voice revenue
of fixed lines, are they too destined to the same fate?
Alternate
Technologies
Wireless IP technology like WLAN (the "descendant" of WiFi)
is an opportunity for telecom operators, offering as it does mobile
phone services at lower set-up & operating costs. However, this
technology is also a threat to existing operators (who have deployed
more expensive technology like GSM & CDMA) - simply because they
make it easy for ISPs & fixed-line telecom cos. to offer mobile
solutions as well as hybrid combinations.
In fact, today's IP based technology makes it easy even for players
other than fixed-line operators to enter this field! Witness Google,
Yahoo!, AOL, MSN & even eBay all offering voice based chat services
using VOIP. Pocket PCs (some call them cellphones) with the required
software are able to communicate with these portals via the mobile
infrastructure.
With their obvious benefits, there is a possibility that some cellphone
operators may themselves adopt the new technologies.
There are 2 standards that are broadly expected to drive future
wireless business :
• "Unlicensed Mobile Access" (UMA) standard based Cellular Convergent
service - for the residential segment
• "Voice Over WLAN" (VOWLAN) standard based wireless connectivity
- for the enterprise customer segment
Content
is King
As always, in the beginning the communication medium was everything.
As the cellphone industry evolved, saturation levels were approached
& growth rate slowed. And in their bid to boost growth rates, operated
shifted the focus to revenue from content.
Soon content aggregators & portals started sharing this "new" revenue
with the operators.
Awhile later, content owners & content creators started realizing
the importance of their content. And even more, the power of their
brands.
The next natural step was to demand the "lion's share" of the content
revenue, marginalizing the cellphone operators and making the aggregators
almost redundant.
What
Next?
The cellphone industry value chain comprises of mega brand owners,
aggregators, small content providers, portal owners & cellphone
operators. Obviously, the key lies in identifying content types
that are likely generate maximum revenue. For example, ringtone
sales generate billions of dollars annually. (And mobile online
gaming is already a challenger !)
Trans-national corporations are starting to realize that they can
leverage their own brands & deploy wireless / Internet technology
to interact with their customer base directly & simply - by delivering
content into their customers' devices. Disney for example, may soon
challenge cellphone operators by leveraging its huge consumer loyalty.
Sony has already made its moves to enter the mobile 'branded content'
space.
The next 5 years are likely to see a complete transition from what
started as a mobile voice service to what may be called the era
of the mobile medium.
In the transformation process, cellphone operators who started with
voice services, then introduced value-added services based on content
(on a sharing basis with the aggregator/content owner), may finally
end up sharing their carriage revenues with branded content owners
!
It now remains to be seen how many cellphone operators start developing
/ acquiring content to avoid being marginalized.
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