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For the past few months, Microsoft has been shifting its web-based
free applications like instant messaging, blog hosting, VoIP & Hotmail
to a new site branded as Windows Live. The purpose seems obvious:
to create an umbrella of Microsoft's advertising-based offerings
for its clientele. But the implications for advertising are far
deeper than that - right upto the ultimate vision of subsidizing
application software costs by serving targeted online ads to users
of offline applications!
Around a year ago, Google set up 2 services - one with a lot of
fanfare and the other almost surreptiously (to the extent that anything
on the web can be surreptious!)
The first was Google's Ad Words program - by which website owners
could bid for keywords & if successful, Google would display links
to their site alongside the Search Results. This was immediately
adopted by Yahoo!, Microsoft & many others.
The second was Google Mail or Gmail - which extended the Ad Words
concept to email - by displaying paid links alongside email, based
on keywords present in the subject & body text of emails. What Google
had done was (as usual?) set a trend. A trend that can in future
see all "basic" services subsidized by targeted online advertising.
Interestingly,
this trend also includes the telecom industry, where VoIP promises
to make international voice calls free of cost.
The Future Windows Experience
Back to Microsoft. In the words of MSN Chief Revenue Officer, Joanne
Bradford, Microsoft is currently "extending our advertiser offering
under the brand of Microsoft Windows ... creating an array of powerful
new advertising opportunities to reach our engaged consumers". The
plans include maintaining a central consumer profile database which
will include interests, relationships, opt-in details & many other
bits of data - to be updated on a continuous basis.
Windows Live plans to provide paid services along with a host of
free services. So we can expect subscription-based "PC health" service
with anti-virus, firewall, PC maintenance & data backup to be available
along with free services like on demand virus scanning, web-email
& instant messaging.
According to Microsoft, Windows Live will primarily be free to users
and supported by advertising, along with some subscription & transaction-based
services.
Online Ads Served To Offline Software Applications
It
gets more interesting. Microsoft has announced Office Live, a set
of web-based services designed to integrate with its offline application
Microsoft Office. Small businesses will be able to "tie up" their
Microsoft Office to e-mail & web hosting. Along with subscription-based
access to scores of hosted business applications like project management,
sales management, time sheets, billing & even financial accounting.
Here too, Google is not to be left behind - last month Google &
Sun declared an alliance which could offer a hosted "office productivity"
suite of applications, based on Sun's OpenOffice suite, "explore
opportunities to promote and enhance Sun technologies" including
Open Office.
The year 2006 could see both Microsoft, Google & others launch hosted
services which will be linked to offline business applications -
bringing the opportunity to serve online ads on offline applications!
The Ubiquitous Online Ad
With all content as well as distribution going digital, pervasive
online advertising is inevitable. Offline applications could connect
to online ones in a "collaborative" manner - ultimately providing
an platform to display ads targeted at users of offline applications.
The advantage Microsoft has over others like Google & others is
its truly massive installed base of Windows operating system & applications.
The Google-Sun alliance is an acknowledgement of this fact.
On the other hand, Microsoft's adCenter is much more than answer
to Google's Ad Words - it is but step one of a huge concept of ubiquitous
advertising designed to leverage its worldwide installed base of
Windows users. By the way, the gaming industry already has implemented
ad neworks for serving & monitoring targeted ads inside games.
While over-exposure & resultant clutter of online ads may be controlled
by smart targeting (aided by vast centralized user profile databases),
it is privacy & security issues which are likely to be the major
causes of concern.
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